Refund policy

We roast to order. Every order is roasted specifically for you once it is placed, so your coffee does not exist as stock until you buy it.

Returns

We do not accept returns or offer refunds once coffee has been roasted or dispatched, including for change of mind.

If there is a problem with your order — damage in transit, missing items, or a fault — please contact us at maria@decafbeforedeath.co.uk and we will put it right.

Damages and issues

Please inspect your order on delivery and contact us immediately if an item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and make it right.

Where an item is confirmed faulty, damaged on arrival, or not as described, we will offer a replacement or a full refund, including any delivery and return costs, in line with your statutory rights under the Consumer Rights Act 2015.

Cancelling an order

You may cancel for a full refund before roasting begins. Once roasting has started, the order is made to your order and cannot be cancelled for change of mind. No refund once coffee has shipped.

International customers

You are responsible for any import duties, taxes, and customs fees. These are collected by your local postal service on delivery. We cannot refund customs charges, and orders cannot be returned on the basis of customs or import costs.

European Union (14-day right of withdrawal)

If your order is shipped to the European Union, you may have a legal right to cancel within 14 days under the Consumer Rights Directive (2011/83/EU).

Because our coffee is roasted to order, this right applies only up until your order enters production. Goods made to your order are exempt from the right of  withdrawal under Article 16(c) of the directive. Once coffee has been roasted or dispatched, we cannot accept cancellations or returns for change of mind.

This does not affect your rights where items arrive damaged, incorrect, or faulty. In those cases, please contact us and we will help promptly.

Refunds

We will notify you once any approved refund has been processed. Approved refunds are issued to your original payment method. For cancellations before production, and for faulty or incorrect goods, refunds are processed within 14 days, and in most cases within 1–2 business days. Please allow additional time for your bank or card provider to post the refund.

If more than 14 days have passed since we confirmed your refund and you have not received it, please contact us at maria@decafbeforedeath.co.uk.